Remote IT
Support Services

Wouldn't it be amazing if you could get instant help whenever you face a problem with your computer system? If yes, then remote IT support outsourcing services is what you need! Outsourcing remote IT support services is a smarter way of resolving computer related issues within a quick time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.
Dialify can provide you and your clients with the best-in-class remote IT support services which will resolve IT issues quickly. Our team of call center executives is trained to handle any of the software issues with high efficiency and ease.

Remote IT Support Services We Offer

Dialify can give you services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third-party IT support service for your clients.

Remote IT Support Services We Offer

Here is a gist of our offshore remote support services -

Incident-based Support

• Microsoft Windows Server
• Microsoft Small Business Server
• Microsoft Exchange Server

Managed Services Support

• Help Desk Services
• Break Fix Support
• Proactive Management
• Consulting
• Server Support
• Server Deployment

Managed Monitoring Support

• Network Monitoring
• Boot Up Issues
• Server Monitoring
• Event Log Monitoring
• Website Monitoring
• Online Connectivity Issues
• Browser Connection issues
• Data Retrieval
• Adware/Spyware/Malware Removal
• Virus Removal
• Slow System Issues
• System Formatting Issues
• Performance Tuning Issues

Setup and Installations

• Desktop and Laptop
• Microsoft Windows/Exchange Server, AD Domain Environment, SBS
• Desktop Application Software
• Microsoft DHS/DHCP Server and Configuration
• Printers and Peripherals
• Group Policy Configuration and Server Migration

Why Choose IT Support Services from Dialify?

Are you thinking of why you should choose to outsource remote IT support to Dialify? We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us for remote IT support services include

Certified IT Support Services Company

Being a reputed offsite remote IT support provider, it is our goal to bring quality services that helps you recognize the right value. Since our efforts meet the guidelines of international standard organization we are ISO 9001:2015 certified and take pride in our ability to consistently reflect the quality of service in every remote IT support needs

High Accuracy and Quality Service

We have a strict quality monitoring process in place which ensures that every issue is professionally dealt and resolved with the same seriousness and care

Data Security

We greatly value the security of your confidential data. By earning ISO/IEC 27001:2013 certification we have proven that our efforts not only meet standards of the industry but also surpass the client expectation because we take necessary precautions to prevent breach and loss of data under all circumstances. Our call center professionals who serve your IT support needs are signatories of non-disclosure agreements (NDA) giving you the peace of mind

Short Turnaround

When your clients are in a rush and need fast solution, we are the right people for outsourcing remote IT support because our turnaround time is 30% faster than other IT service support providers. With rich experience in varied client challenges we already have the exposure and experience in resolving IT issues quickly without frustrating end-users


At DIALIFY, we have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered

Single-point Contact

We are glad to provide a personalized support in the form of dedicated team who can be summoned anytime at your convenience. Our single-point contact can help you resolve most challenges that you encounter during and after the project. Our team can be reached on the fly without tentatively waiting for your query to be allocated to a representative by automated call management system

Pocket-friendly Pricing Options

At Dialify, we have flexible pricing options for the remote IT services we render. This will enable you to pay based on factors such as complexity of resolved issue, time involved to resolve the issue, number of calls in a day, etc.


We are available on a 24x7 basis and deliver support all round the year should you face any difficulty. We can be reached through multichannel methods to get personalized support at your local time zone.

Experienced Team

Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues

Multilingual Support

We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with and therefore, provide a seamless user experience

Modern Infrastructure

Our team of call center executives delivers unparalleled services as they have access to the best infrastructure in terms of uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies

Remote Support Tools

To facilitate uninterrupted workflow, we use advanced IT support software that can streamline an array of functions. Our skilled IT support professionals are thoroughly experienced in using the software for delivering support from just a push of button

Secure Data Exchange

When you outsource online tech support to DIALIFY, we take care of document and file sharing services with prudence. We use secure FTP and VPN for supporting file sharing process as it is easier for you to send project files in a secure way without risk

The most reliable, competent, and ISO 18925 certified call center solution company for energy suppliers based in Canada

Proven Track Record Of
7 Successful Years
In Telemarketing.

At Dialify, we take pride in providing our clientele with excellent, competent, and reliable inbound call center service that you can outsource from any part of the world. You can rest in our knowledge, skills, and experience to extend the best services to any global client. Our services are not limited to a country or two, so feel free to get in touch with us even if you are from a different region. Our large variety of services within our inbound call center service domain is yours to take your pick from. Whichever service you require, choose it and contact us – our crew of professionals will be there for you.


  955W President George Bush Hwy Estates of Richardson, 75080, Richardson, Texas

  Canada: 10 Planchet Road, Concord
ON Canada L4K 2C8