Order Tracking And
Status Inquiry Services
With its headquarters based in Canada, Dialify is an all-in-one call center solution company from which you can outsource a range of services from. At Dialify, we offer budget-friendly, professional, and authentic services for all firms. We understand that the consumers require that businesses provide excellent and reliable services and interestingly, it is precisely one of our core values to support and offer excellent services for firms at all times. We offer one of the most technologically advanced telemarketing platforms in the industry and have a skilled team driven by passion. At Dialify, we offer competent, reliable, and affordable Order Tracking and Status Inquiry services to help our customers build and maintain an elevated customer experience. Our Order Tracking and Status Inquiry service is renowned for simplifying processes through the excellent aid from our professional crew. You can get in touch with us today to outsource our sterling services from any part of the world.
What Is Included In Our Order Tracking And Status Inquiry Services?
At Dialify, we believe in providing only the best of the best service to our clientele which includes being competent in our Order Tracking and Status Inquiry services. This service focuses primarily on providing your customers with the knowledge of their shipment at every stage to avoid inconveniences. Moreover, customers feel more at ease when they are aware of the whereabouts of their parcel as most of the time they have already paid for the parcel. In any case, our Order Tracking and Status Inquiry service is here to improve your customer’s experience and allow them to have a smoother and more hassle-free purchase.
Our Excellent Order Tracking & Status Inquiry Services
Take a look at what we offer within our excellent Order Tracking and Status Inquiry services:
Automatic Emails
We have an integrated system of sending automatic emails to your customers after they place their order. This email either confirms their order or lets them know if the products are out of stock.
Shipment Tracking Number
On every order, we assign the customer a unique tracking number that allows the customers to look up their shipment by themselves. The autonomy it brings to the customer enhances the quality of their experience too
Estimated Shipment Date
Our agents will ensure to remind your customers of the estimated delivery date on which their parcel will arrive. It allows the customer to stay updated on their order and be present when it is delivered
Shipment Time:
Our agents will also provide the customers with an estimated range of time slot between which the parcel is expected to arrive just to ensure that the customer has a hassle-free experience
Shipment Delays
We are quick and vigilant in telling the customers whenever there is a delay in the shipment. It allows the customers to be aware of the situation and understand better rather than keeping them in the dark.
Reminders
The day the parcel is scheduled to arrive, we send reminders to the customers. Whether it is a pick-up or a delivery parcel, we ensure to keep the customers in the loop.
Shipment Monitoring
We offer out sterling shipment monitoring services to take corrective measures in case something goes unexpectedly.
Order Changes
If a customer makes a change to their order, we send them automatic emails with their updated orders as well to ensure confirmation
Order Mess Up
In case the order is messed up or delivered at an inaccurate place, we send apologetic emails to the customer. We do our best to ensure that the order gets corrected as soon as possible.
Refund
Should there be a need for refunding an order due to some reason, we will be sure to send the right emails and ensure it is rectified based on the guidelines you provide us beforehand
Customer Care
If a customer requires customer care, we can refer them to your customer care department as well. Alternatively, you can hire Dialify for your customer care service and we’ll take care of it.
Benefits Of Attaining Order Tracking And Status Inquiry
Here are the top benefits of attaining our sterling Order Tracking and Status Inquiry services:
Reduces Chances of Errors
When you can track the shipment and monitor it from above, it reduces the chances of making errors. If a delivery is being sent to the wrong place, it is simpler to identify and correct it rather than waiting till the parcel is delivered, or worse, opened.
Gives Customers More Control
With the help of our excellent and reliable Order Tracking and Status Inquiry services, your customers will feel more at ease when they place an order. It allows them to check by themselves where their shipment is. It will help them feel more in control and less anxious about their parcel’s delivery.
Matches Customers’ Expectations
Many customers expect to have their order packed and delivered accurately within a few days. Although our services may not speed up the process, it will definitely provide your customers an order tracking number that will put them at ease when they feel curious about their parcel’s delivery. It helps to match customer expectations about knowing the whereabouts of their parcel at all times.
Prevents Unnecessary
Costs
Distribution hazards during delivery are no joke. With Dialify’s Order Tracking and Status Inquiry services, you can track the shipment down in case something goes wrong and take corrective actions accordingly. It would prevent additional costs that would have piled up in case the order had been messed up for a long period.
The most reliable, competent, and ISO 18925 certified call center solution company for energy suppliers based in Canada
Proven Track Record Of
7 Successful
Years
In Telemarketing.
At Dialify, we take pride in providing our clientele with excellent, competent, and reliable inbound call center service that you can outsource from any part of the world. You can rest in our knowledge, skills, and experience to extend the best services to any global client. Our services are not limited to a country or two, so feel free to get in touch with us even if you are from a different region. Our large variety of services within our inbound call center service domain is yours to take your pick from. Whichever service you require, choose it and contact us – our crew of professionals will be there for you.
CONTACT US
955W President George Bush Hwy Estates of Richardson, 75080, Richardson, Texas
Canada: 10 Planchet Road, Concord
ON Canada L4K 2C8