Customer Satisfaction

One of the leading providers of telemarketing services based in Canada, Dialify offers budget-friendly, professional, and authentic services to its global clientele. With the ever-changing dynamics of industries, customers demand new business ways. We have a skilled team driven by a passion for caring for our clientele’s needs, wants, and demands. At Dialify, we offer the best Customer Satisfaction Survey services to help our customers build and maintain an elevated customer experience. Our Customer Satisfaction Survey service is renowned for simplifying processes through the excellent aid from our professional crew. You can get in touch with us today to outsource our sterling services from any part of the world.

What Is Customer Satisfaction Survey About?

At Dialify, we offer the best customer satisfaction survey to our clients who can utilize it as a reliable and affordable service to gain customer insights. Customer Satisfaction Surveys allows your business to get feedback on your existing products and services from the customers. It enables your company to gather customer data, analyze it, and interpret it based on what the respondents say in response to each question mentioned in the survey. It can be both qualitative and quantitative – which you can decide if you wish to. Customer Satisfaction Surveys give you the power to make more informed decisions as you have plenty of responses from your customers and it gives you competitive edge when you are looking to overcome the areas of improvement.

Here are some of the types of surveys that we may offer you to take your pick from if you desire to:

Customer Effort

This type of survey has multiple choices for the customers to choose their answer to the question from. For example, the question, “How satisfied are you with our services?” can have multiple options like ‘very satisfied’, ‘neutral’, ‘dissatisfied’.

Net Promoter

NPS is a scale-based method of asking your customers to rate how likely they are to recommend your business to their friends and family. It usually has a scale of 0-10 for the customers to respond within..


Typically, binary surveys provide a firm with the clearest idea of the level of customer satisfaction. It consists only of ‘yes or no’ questions.

Here are some of the features of our customer satisfaction surveys that you should know about before you get in touch with us; however, we can always alter it according to your individual business needs:

Short and Simple

We will be sure to add questions that are short and simple to make it easy for customers to answer it without feeling like they are investing too much time in it.

Limited Open-ended

Open-ended questions may sometimes feel like ‘too much’ for the customers; hence, we will ensure to limit open-ended questions to a maximum of two.

More Close-ended

Our surveys are typically based on more close-ended questions as they are easier for the customers to respond to. It takes lesser time and is more direct.

Contacting Diverse

When we circulate these, we will ensure to contact a diverse range of customers in terms of age, gender, income group, etc.

Getting to Details
Where Needed

We understand that groundbreaking customer feedback and insight generally requires detail. We will be sure to add a few detailed questions for the customers to respond to that will offer you with excellent customer insight.

Contacting Different

We will contact different customers for you each time we send out the surveys so that a vast range of audience can be contacted.

Benefits Of Outsourcing Customer Retention Services

Here are the top four benefits that you can get if you allow us to conduct customer satisfaction surveys for your business:

Make Better Decisions

You can make more informed decisions when you know how your decisions are going to impact your customer base. It allows you to account for the customer demand, values, and perception of the product before you make any major alterations.

Customer Insights

Attaining this service will offer your business with customer insights. It will not only give you a chance to interpret customer data better, but also be a source of getting feedback on your existing products or services.

Overcome Shortcomings

With the help of customer insights, you can indefinitely improve the areas that you may lack in. It allows you to have a clear view of what the customers want you to overcome. You can act on it in order to keep the business fruitful.

Efficient & Budget friendly

Surveys are efficient and cost-effective. It will not consume much time and will be totally free of cost as it can be circulated on web, emails, and even through text messages to your customers

The most reliable, competent, and ISO 18925 certified call center solution company for energy suppliers based in Canada

Proven Track Record Of
7 Successful Years
In Telemarketing.

At Dialify, we take pride in providing our clientele with excellent, competent, and reliable inbound call center service that you can outsource from any part of the world. You can rest in our knowledge, skills, and experience to extend the best services to any global client. Our services are not limited to a country or two, so feel free to get in touch with us even if you are from a different region. Our large variety of services within our inbound call center service domain is yours to take your pick from. Whichever service you require, choose it and contact us – our crew of professionals will be there for you.


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  Canada: 10 Planchet Road, Concord
ON Canada L4K 2C8